CUSTOMER SUCCESS and LEADERSHIP CONSULTING

Just like a great Customer Loyalty and Reference program, I'm only as
good as my references.  Check out a few of the references from those
I've worked with during my Customer Success career from customers to
team members to leaders.

I was lucky enough to deal with Anjanette while rolling out Hightail for the ABC. She was very responsive and extremely good with strategic recommendations that helped get the project over the line. All while working on the other side of the world and juggling a number of other customers. The great thing about Anjanette is that she really comes across as 100% dedicated to your success. Dealing with her was like having an ally on hand that I could contact whenever I needed help.

If there was a one line to describe Anjanette, that would be "a very detailed oriented, honest, sincere, passionate Customer Success executive". In my career, she was probably one of the best Customer
Success leader that I have worked with.

Anjanette strikes the perfect balance of directing a clear path forward to success for the business and providing the latitude for her team members to thrive on their own strengths to grow the business. Her keen understanding of customer satisfaction and strong analytical approach to problem solving made working for and with her a positive, productive experience!

I have had the good fortune to work with Anjanette at two companies. Anjanette is a rare blend of exceptional manager and leader with the drive to dig into work herself to get the job done. She has developed amodel for Customer Success that is a vital part of the business strategy and key to achieving company and revenue goals. She is an innovative leader and true partner to sales, marketing, IT, Finance, connecting into every part of the business. Her keen business sense does not stand in the way of her continually being a vocal advocate for doing what is right for customers. Anjanette has proven time and again to be invaluable to an organizations’ success.

Anjanette is one of the most business process oriented people I know --- not just in the customer success/support area, but across the enterprise. As the Director of Customer Success at Mindjet,
Anjanette's impact has dramatically increased Mindjet's customer success rating within the first two quarters that she was directing the team. Having a comprehensive knowledge of what it takes to move a company from an ok to a great customer experience, her knowledge around cross departmental functionality and overall company efficiencies is unmatched.

Anjanette is a leader, motivator, coach, visionary and possesses keen business knowledge. She is passionate about her work, the customer, and equally important, she strives to help others succeed, whether it's her staff, management colleagues, or friends.

AHM Consulting came at a pivotal point in my professional career. I was leading a Customer Success team with many initiatives in play, when I was also about to head out on maternity leave. I needed a seasoned professional who demonstrates a command for understanding Customer Success, with the ability to navigate business operations and mesh well with the CSMs. Anjanette was very practiced at the methodologies, goals and objectives that I had put into play, and it was apparent that I could leave my team and initiatives in her trusted hands. Not only was she able to quickly take the reins, she was able to navigate the team and company without the milestones missing a beat. She helped finalize the Comp Plans, At-Risk and Implementation Playbooks, and took the initiative to create a customer “WOW” deck to recapture the interest of tenured customers. I was able to confidently take maternity leave and focus on my child. Anjanette is a true professional who I trust to lead any organization through their maturing and evolving needs.